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Students sitting together looking at laptops

Technology

Penn State IT

The Penn State Information Technology (IT) Service Desk provides 24/7 assistance through an extensive online knowledge base, chat, phone, online request form, or email. 

Students also have the option to visit one of the walk-up service desk locations where they can get assistance with any of their technology needs. Walk-up locations and additional IT support information is available at help.psu.edu. 

 

Technology

https://www.it.psu.edu/students/connect-to-tech/

This comprehensive guide introduces students to the University’s most important IT resources, such as account management, essential IT tools for learning, technology tutoring, where to store their files, and where to get help creating multimedia projects.

https://accounts.psu.edu/

A student’s Penn State Account user ID (e.g., xyz5000) is their digital identity at the University that provides access to secure online resources and services to which they have been granted access. Students are automatically assigned a Penn State user ID when they apply for admission online. 

Students will log in to secure University resources and applications such as lab computers, Penn State's wireless network, Canvas, and LionPATH by entering their Penn State user ID followed by @psu.edu (e.g., [email protected]). Students will use their Penn State Account user ID and password to log in to secure University’s sites and services for as long as they are affiliated with Penn State.

Settings within the Penn State Account, like passwords and personal information, can be changed or updated through the Account Management website. The Penn State Account user ID and password should not be confused with the student’s unique nine-digit PSU ID number (e.g., 912345678) which is part of their mobile id+ card.

Secure wireless access is available for students in most University-owned or leased buildings, on or off campus.

Students can visit bit.ly/wi-fi-connect for instructions on how to connect to Penn State’s secure wireless “psu” network.

Students can visit wireless.psu.edu[PG2] to set up wireless for each of their specific devices.

Campus guests and visitors can connect to the unauthenticated psu-guest wireless network at https://psu-guest.psu.edu. The guest network is not intended for use by students and should not be used for University-owned devices. Guests and visitors can visit bit.ly/wi-fi-guest-connect for more information.

Registering through the Roomgear (roomgear.psu.edu) wireless network within residence halls allows students to connect their gaming consoles, remote-controlled streaming devices, smart TVs, and smart speakers. Students can visit it.psu.edu/students and click on Get Connected for more information

security.psu.edu/education-training

Penn State takes the security and privacy of your student's personal information seriously. Penn State IT uses robust processes and technologies to safeguard its data and systems to ensure they can only be accessed by authorized users. Students are required to enroll in multifactor authentication (MFA) to help protect their personal information, as well as sensitive and confidential Penn State resources and data. The University also provides information to students on how to protect themselves from phishing attacks, viruses, spyware, ransomware, identity and data theft, and other forms of cyberattacks.

software.psu.edu

Software at Penn State provides access to many software applications. Students log in using their Penn State credentials to access titles such as Office 365 and Adobe Creative Cloud. Discipline-specific apps such as Matlab, SAS, EndNote, SPSS, Qualtrics, and Esri are also available via Software at Penn State. 

Canvas – Penn State’s online system for teaching and learning where students and professors can upload course materials and conduct online discussions

eLiving – On-campus housing portal, including roommate assignments and housing lottery process 

LionPATH – Student information system to register for classes, check end-of-semester grades, and pay bills 

Penn State Go – The official and all-in-one mobile app available to download in the Google Play Store and Apple App store 

myUHS – University Health Services portal to submit immunization records, make appointments, and communicate with doctors 

Starfish – Communication portal that gives students centralized access to advisers, instructors, and others who provide academic support

id+ Card

Your student is required by University policy to obtain and carry a Penn State credential. The mobile id+ card is Penn State's primary credential and allows students to use their iPhone, Apple Watch, or Android device to access campus buildings, securely make purchases with a meal plan or LionCash, and so much more.

However, physical id+ cards can be issued in replacement of the mobile id+ card due to the following exceptions:

  • Approved personal and religious reasons
  • If the student’s device is not a smartphone that is compatible with tap technology
  • If the student does not have a smartphone or mobile device readily available 

LionCash is Penn State’s prepaid spending account. It is a safe and easy way for your student to make purchases on campus and around town. LionCash is accepted at over 200 participating locations, including on-campus printing, vending, laundry, and copy machines. LionCash is the only accepted payment method for on-campus laundry facilities. To activate your student’s LionCash account, make an initial deposit online or at the id+ Office. There are no fees to use the account, and balances carry over from semester to semester and from year to year. Upon graduation, withdrawal, or at the end of the spring semester, your student may request a refund for the balance remaining in their account (less a $10.00 processing fee).

Family and friends may deposit funds into a student’s LionCash account online with a MasterCard, Visa, American Express, or Discover card. Deposits are processed as a standard purchase, not a cash advance, and are processed in real-time so funds are immediately available. Access to deposit LionCash is also available on the Penn State Go app. Family and friends will use the Guest Deposit option and will need to know the recipient’s PSU ID number.

Your student can manage LionCash and the Campus Meal Plan online. Your student can check account balances, review transaction history, and deactivate a lost or stolen id+ card. If your student works on campus, they may also sign up for payroll deductions into their LionCash account.

Lost or stolen id+ cards and/or mobile devices should be deactivated immediately through the Deactivation/Reactivate Portal. Physical id+ cards may also be deactivated in person on campus or by calling the local idcard.psu.edu/office-locations during business hours. More information can be found at idcard.psu.edu.

Note: The cardholder is responsible for all transactions and usage of their id+ card or mobile id+ card. However, a temporary physical card is available for inaccessible credentials. Temporary cards can be obtained through the local housing operations commons desk as well as the local id+ Office. A fee will be charged for each temporary card that is issued.

With PNC ATMs and a branch on campus, PNC makes banking easy for students. Through an exclusive banking relationship with PNC Bank, your student will have free access to their account at more than 60,000 PNC and Partner ATMs, online and text message banking, and account alerts that help them keep track of their money.

Parents and Families Guide: 2025-2026

  • Parent & Family Resources
  • Academic Resources and Support
  • Money Matters
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  • Health & Safety

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Parent & Family Resources
Academic Resources
Money Matters
Technology
Health and Safety
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